Santa Fe Animal Hospital

New Patient Center

Welcome to Santa Fe Animal Hospital’s New Patient Center

If you are seeking exceptional care for your animal companion, this is the place to learn more about your pet becoming a patient at Santa Fe Animal Hospital. Our New Patient Center is designed to help streamline your first visit with us and provide information about what to expect, needed forms, payment options and much more.

What to expect as a new client and patient

Our Lakeland veterinarians—Dr. Presnell, and Dr. Jones—have over 30 years of combined experience and are happily accepting new patients. We are a full-service, AAHA-accredited animal hospital and we welcome pets in need of emergency treatment, surgical care and routine services like dental care, vaccinations and parasite preventives. Our comfortable waiting room and clinic are both calm and kid-friendly to ensure every visit is a pleasant one.

Online Forms

Here at Santa Fe Animal Hospital in Lakeland, we value your time and want to see your pet as quickly as possible once you arrive. We are pleased to offer printable online forms for both new patients and those seeking surgical services to make your experience as stress-free as possible. Simply print and fill out the forms and fax them to our office or bring them along with you to your pet’s appointment.

Payment Options

To better help us serve our patient’s needs, we do not offer billing and expect payment at the time services are rendered. We accept cash, checks, Mastercard, Visa, American Express and Discover. For unexpected or high-cost services, Santa Fe Animal Hospital’s staff can help you apply for the CareCredit Program that allows bills to be paid off in installments. Another option gaining popularity is pet insurance such as coverage offered by Trupanion and Embrace, which we happily accept along with most other types of pet insurance.

Santa Fe Animal Hospital Special Savings

We periodically offer special savings on the veterinary services and pet items you need most. Check in with us regularly or give us a call to find out what deals we are currently offering clients, as you never know when we’ll feature discounts on dental cleanings, vaccinations, wellness exams, parasite preventives and more!

Contact Santa Fe Animal Hospital Today

We are open Monday through Friday from 7:30 am-5:30 pm and we are closed on Saturday and Sunday. Contact Santa Fe Animal Hospital by phone at (863) 665-5033 to schedule an appointment or make an inquiry. Our staff and doctors in our Lakeland, FL veterinary hospital look forward to meeting you and your animal companions!

We will be re-opening on Tuesday, March 1st!

Please note the updated process below:

  • One person per pet will be allowed in the building. We ask that you continue to check in by phone at (863) 665-5033 when you arrive for your pet’s appointment, then wait for a team member to come out and escort you and your pet into the building. 
  • We do request that you wear a mask when in the building.
  • Please social distance as best as possible when in the hospital. 
  • Our waiting room will be open with socially distanced seating. 
  • When in the waiting room, a staff member will discuss your pet’s history and take note of any issues you would like the doctor to examine.
  • Due to the exam rooms being small, a staff member will then escort your pet to the exam room, while you continue to wait in the waiting room. 
  • After the examination, you will be brought into the exam room to discuss the findings and treatment plan with the doctor. 
  • If you are sick, especially with flu-like symptoms, or have been in contact with anyone who tested positive for COVID-19, we do ask that you find a friend or family member to bring your pet to their appointment. 
  • Our curbside service will no longer be a required part of our COVID-19 protocol; however, if you prefer to take advantage of this service, just let us know when you arrive.
  • In order to reduce traffic flow inside the clinic, food and medicine pick up will still remain curbside.

We know this has been a long and trying year for everyone, and we sincerely appreciate how understanding our clients have been with the necessary restrictions and changes. 

Thank you for continuing to trust us with your pet’s health!
The Santa Fe Animal Hospital Team